Sales Policies

Please, Create an Account before trying to make an order!

Prices and policies are subject to change without notice.
Prices are included for customer convenience.
Minimum opening order is $250; reorders $150.
Terms are COD, Visa, Master Card or Net 30 days with approved credit. All new accounts must complete a sales agreement; those desiring Net 30 terms must complete a credit application.
We must receive payment within terms of Invoice or a late charge will apply.
Net 30 invoices paid with Visa or Master Card after terms will incur a 2% surcharge and will not qualify for term discounts.
Late charges of 2% per month on unpaid balances. $25.00 fee for returned checks.
Out of stock items are not billed on your invoice. We do not ship out of stock items without prior notification; the minimum for this type of shipment is $50.00.

Return Policy

All returns must be pre-authorized. Items ordered in error are subject to a 15% restock charge, freight both ways and must be in saleable condition with NO PRICE TAGS.
All claims must be filed within 7 days. Save all packing materials for inspection. Please inspect your order promptly.
Claims may be denied for late filing or failure to save packing cartons.
Because much of our merchandise is handcrafted, there are some variations in color, texture and finish, as well as possible slight irregularities. These are not considered flaws.
A credit will be issued to your account for all claims that are granted.
No cash refunds.

All shipments are FOB Eugene, OR.
Some carriers offer a 200lb freight savings program for orders that qualify. Please ask your sales associate for details.
There are certain items in our catalog that we are unable to ship in this manner; however, we do have other shipping options. Contact your sales associate with any questions.
Your shipping and handling charges will be added to your invoice.

All shipments are FOB Eugene, OR.
If you do not have a freight program, we have obtained large discounts through some different carriers and pass these savings on to you If you have any special needs at the time of delivery please let us know at the time of your order so we may notify the carrier.
Please inspect your shipment for damage BEFORE signing for it.
We will always obtain an estimate on your freight at the time of shipment, however; we cannot provide exact quotes.

We have four large semi-trucks servicing the I-5 and Hwy 101 corridors from Bellingham, WA to Santa Cruz, CA with occasional specialty runs. Please call for details.
Some bulk products such as soil and compost may incur a small freight charge.
In order to receive freight on our trucks, with only a minimal drop fee, a higher minimum order is required than on our other carriers. Please contact your sales associate for our complete Down to Earth truck run policy.

We do offer Fed Ex and Airborne shipments to those with immediate needs. These will be sent collect to your account.
For those who must have UPS Collect or Third Party Billing, we can also meet these needs.